Technical Support Specialist @Remote Recruitment
Customer Service
Salary r20,000 – r28,0..
Remote Location
Job Type full-time
Posted 2d ago

[Hiring] Technical Support Specialist @Remote Recruitment

2d ago - Remote Recruitment is hiring a remote Technical Support Specialist. πŸ’Έ Salary: r20,000 – r28,000/month πŸ“Location: South Africa

Role Description

Remote Recruitment is seeking a patient, tech-savvy Technical Support Specialist to provide exceptional remote support to our clients and their customers. In this role, you will troubleshoot technical issues, guide users through solutions, and ensure a positive experience with the software and systems you support.

Key Responsibilities

  • Respond to technical support queries via email, chat, and ticketing systems in a timely manner
  • Diagnose and resolve software, hardware, and connectivity issues for end users
  • Escalate complex technical issues to senior team members or relevant departments
  • Document support interactions and maintain accurate records in the helpdesk system
  • Guide users through step-by-step solutions clearly and patiently
  • Identify recurring issues and suggest improvements to reduce ticket volume
  • Assist with onboarding new users and providing basic product training
  • Follow up on open tickets to ensure issues are fully resolved to client satisfaction

Qualifications

  • Previous experience in a technical support or helpdesk role
  • Strong understanding of common operating systems, browsers, and software applications
  • Excellent written and verbal communication skills in English
  • Ability to explain technical concepts to non-technical users clearly
  • Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar
  • Strong analytical and problem-solving skills
  • Ability to manage multiple open tickets and prioritise effectively
  • Self-motivated and comfortable working independently in a remote environment
  • Reliable internet connection and suitable home office setup

Requirements

  • Laptop or desktop computer with reliable performance
  • Stable high-speed internet connection
  • Quiet, dedicated workspace free from distractions
  • Backup power solution (UPS or generator) recommended

Benefits

  • Fully remote position based in South Africa
  • Competitive monthly salary of R20,000 – R28,000
  • Comprehensive training and onboarding provided
  • Supportive international team environment
  • Opportunity for career growth within a fast-moving organisation
Before You Apply
️
remote Be aware of the location restriction for this remote position: South Africa
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Technical Support Specialist @Remote Recruitment
Customer Service
Salary r20,000 – r28,0..
Remote Location
Job Type full-time
Posted 2d ago
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remote Be aware of the location restriction for this remote position: South Africa
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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