[Hiring] Technical Support Specialist @Remote Recruitment

Role Description

Remote Recruitment is seeking a patient, tech-savvy Technical Support Specialist to provide exceptional remote support to our clients and their customers. In this role, you will troubleshoot technical issues, guide users through solutions, and ensure a positive experience with the software and systems you support.

Key Responsibilities

• Respond to technical support queries via email, chat, and ticketing systems in a timely manner
• Diagnose and resolve software, hardware, and connectivity issues for end users
• Escalate complex technical issues to senior team members or relevant departments
• Document support interactions and maintain accurate records in the helpdesk system
• Guide users through step-by-step solutions clearly and patiently
• Identify recurring issues and suggest improvements to reduce ticket volume
• Assist with onboarding new users and providing basic product training
• Follow up on open tickets to ensure issues are fully resolved to client satisfaction

Qualifications

• Previous experience in a technical support or helpdesk role
• Strong understanding of common operating systems, browsers, and software applications
• Excellent written and verbal communication skills in English
• Ability to explain technical concepts to non-technical users clearly
• Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar
• Strong analytical and problem-solving skills
• Ability to manage multiple open tickets and prioritise effectively
• Self-motivated and comfortable working independently in a remote environment
• Reliable internet connection and suitable home office setup

Requirements

• Laptop or desktop computer with reliable performance
• Stable high-speed internet connection
• Quiet, dedicated workspace free from distractions
• Backup power solution (UPS or generator) recommended

Benefits

• Fully remote position based in South Africa
• Competitive monthly salary of R20,000 – R28,000
• Comprehensive training and onboarding provided
• Supportive international team environment
• Opportunity for career growth within a fast-moving organisation