[Hiring] Technical Support Specialist @Flexspring

Role Description

Join us as a Technical Support Specialist in a fast-growing iPaaS company, supporting and troubleshooting integrations across HR, payroll, and business systems. You’ll work with APIs, data, and real-world production environments in a flexible, fully remote setting. This role is ideal for candidates with experience in application support, technical support, integration support, or software support within SaaS or iPaaS environments.

What You’ll Do

• Troubleshoot production issues in customer integrations, including APIs, data flows, and system connectivity.
• Identify root causes and implement effective solutions while meeting defined support SLAs.
• Analyze logs, data, and system behavior to diagnose and resolve integration issues.
• Communicate clearly and professionally with internal teams and external clients throughout the lifecycle of a support case.
• Document investigation steps, findings, and resolutions in Salesforce Service Cloud and provide regular status updates.
• Drive support cases to resolution by collaborating with Support, Development, Technical Consultants, third-party partners, and clients.
• Participate in quality assurance activities, including production update testing and pre-release testing.
• Identify process gaps and suggest improvements to systems, workflows, and support practices.
• Participate in the on-call support rotation as required.

Qualifications

• 3+ years of experience in technical support, application support, or software support within a SaaS or similar environment.
• Experience with object-oriented programming (Java, C#, Python, or similar).
• Experience working with APIs, integrations, or software systems in a production environment.
• Strong problem-solving and critical thinking skills, with the ability to troubleshoot both technical and business issues.
• Excellent attention to detail and ability to diagnose issues efficiently.
• Strong communication skills and a customer-focused mindset.
• Self-motivated, coachable, and collaborative, with the ability to work effectively in a remote team.

Nice to Have

• Experience with tools, technologies, or platforms such as REST APIs, SOAP, GraphQL.
• Postman, Insomnia.
• JavaScript, Groovy.
• ETL processes (Extract, Transform, Load).
• Salesforce Service Cloud.
• HR and ATS systems (Workday, ADP, BambooHR, Greenhouse, Taleo, Oracle HCM).
• Exposure to HR or finance data integrations.
• Additional languages (French, Spanish, Arabic, or others).

Why This Role Is Interesting

• Work on real-world integration challenges across HR, payroll, and business systems.
• Gain hands-on experience with APIs, data flows, and system connectivity.
• Collaborate with experienced engineers, consultants, and clients.
• Develop deep expertise in a growing iPaaS environment.
• Take ownership of issues and see the direct impact of your work.

Benefits

• Fully remote work with flexible hours.
• 4 weeks of paid vacation annually.
• Comprehensive health benefits for you and your family.
• Home office setup support.
• Team events and opportunities to connect.
• Exposure to modern technologies and real-world systems.
• Competitive salary and an ownership-driven work culture.

Location

Montréal, Quebec (Remote)

Department

Global Services

Employment Type

Full-Time

Minimum Experience

Experienced