[Hiring] Technical Support Specialist @Johnson Controls

Role Description

The Technical Support Technician will be responsible for conducting telephone support of the DSC, Sur-Gard, Qolsys IQ, Power Manage and C24 range of products. The position will assist with:

• Training (in house and externally)
• Product evaluation
• Occasional site visits
• Any other activity that can help support our customers and internal teams

You can be located remote or local to a JCI Office and report to our Intrusion Technical Support Supervisor. As a member of this team, you will work within a dynamic environment that provides a platform for you to have immediate impact.

As Technical Support Engineer, you will be responsible for:

• Responding to up to 30-40 customer calls daily in a professional and efficient manner
• Dealing with and resolving issues within SLA times
• Providing support for the Johnson Control Security Products intrusion product range
• Working on both application software and hardware products
• Providing feedback to customers, colleagues, and managers
• Evaluating products

Qualifications

• Strong Technical Background or Associative Degree or equivalent preferred
• Tech savvy individuals who can navigate IT and interactive communication tools
• Experience in dealing with hardware and software issues, with strong troubleshooting skills
• Action orientated; self-starter takes initiative to resolve issues
• Strong communication, interpersonal and problem-solving skills
• Highly motivated, able to develop resilient and positive professional relationships
• Quick learner and team worker who provides effective communication to key stakeholders
• Flexible M-F Shift work required to provide customer support to all markets (6:00 am MST – 6:00 pm MST)
• Strong English communication skills both written and verbal
• Understanding of networking principles and concepts
• Strong Linux experience

Requirements

• Fluent in one or more of the major languages; Italian, German, French, Spanish, Dutch, Hindi
• Experience working within the Electronic Security (Intruder Systems) or Communications industry
• Understanding of electronic security products and electrical concepts

Benefits

• Competitive Pay
• Paid vacation, holidays, and sick time
• Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one
• Labour and material commission on Tech Sales
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources