[Hiring] Technical Support Specialist 2 @BD

Role Description

This position is a limited-term assignment and is anticipated to last approximately through June 2028. This opportunity includes benefits such as (medical, health, dental, 401k). Eligibility for these benefits will be based on the eligibility requirements as determined by the BD Total Rewards policy.

The purpose of the Technical Support Specialist 2 (TSS-2) is to assist in resolving complex, time-sensitive, and high-risk issues, including customer escalations, site downtime, remote troubleshooting, and dispatching cases to field service technicians, in a timely and professional manner. Each TSS-2 is expected to understand the Medstation systems from the server to the station, as well as any integrated connections to other BD products. We strive to be the leader in support by building trusted partnerships, fostering open communication, driving team and cross-functional collaboration, and empowering our TSS-2 to take calculated risks and continuously improve our culture, processes, and service.

• This role is exclusively designated to provide CSC support to internal peers related to the upgrade and implementation of ES 1.1x.
• Collaborate effectively with a cross-functional ES 1.1x upgrade team to ensure timely communication and coordination of support.
• Ensure adherence to regulatory requirements specific to the ES 1.1x remediation efforts.
• Operate efficiently in a dynamic upgrade environment to promptly resolve cases and escalations.
• Maintain and continuously expand knowledge of ES 1.1x to ensure proficiency in troubleshooting & support.

Qualifications

• Bachelor’s degree in Computer Science/Electronic Technologies or 3+ years of equivalent experience.
• Microsoft SQL experience (2+ years).
• Ability to write queries and analyze SQL data (i.e. Select and Join statements) within complex database structures.
• SSIS (SQL Job) exposure/experience.
• SQL Reporting Services.
• Ability to communicate technical solutions/recommendations to a non-technical audience.
• Windows Server (2008+) and Desktop Administration (Win7+).
• Networking topology, terminology, commands.
• IIS and Web Application Administration.
• Group Policies Terminology and Administration.
• Active Directory Administration.
• VMWare Terminology and Administration.
• Installing peripherals (Scanners, Printers...).
• CompTIA A+ or N+ preferred.
• Application Installation and Troubleshooting.
• DNS, DHCP, LAN/WAN, Telnet, Ports (Networking/OS).
• Understanding of XML language (1+ years).
• Ability to review application and OS logs (2+ years).
• Wireshark (1+ Years).

Requirements

• Flexible in working hours to meet the needs of the remediation team/schedule.
• Remote position working from home office.
• Adhere to assigned work schedules, call schedules, and attendance expectations.
• Complete all required training within established deadlines.
• Consistently demonstrate performance and behaviors that positively contribute to team and organizational goals, KPIs, and SLAs, including but not limited to timely case resolution and closure, accurate documentation, and comprehensive case notes.
• Embrace a growth mindset by continuously developing skills, supporting the success of others, and modeling BD Way behaviors and values in daily interactions and execution.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive Total Rewards program.
• Competitive package of compensation and benefits programs.

Company Description

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.