[Hiring] Technical Support Senior Analyst @The Cigna Group

Role Description

The job profile for this position is Technical Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role.

Ready to own the automation behind compliant, client‑facing policies and certificates? We’re hiring a Technical Support Senior Analyst to automate and maintain the Document Source Tool (DST) supporting client policies and customer booklets and certificates. You’ll partner with regulatory and product teams to define system requirements—including state and federal compliance and product enhancements—and develop solutions that automate complex manual processes. You’ll work across multiple authoring systems and primarily support a Cigna custom-built platform using Boolean (“if/then/else”) logic trees interfacing with MS Word. You’ll also provide technical and training support to non-Facets Contract Analysts.

• Ensure all content is accurate and compliant with product and regulatory requirements
• Review state and federal legislation, product enhancements, and miscellaneous text from the State Filing team and enter updates into the DST system
• Automate, code, and test language updates for the non‑Facets DST system, including impact analysis and ePro‑to‑DST variable mapping
• Perform user acceptance and system acceptance testing to support scheduled monthly system releases
• Contribute to operational and efficiency initiatives, including coding and testing
• Support Contract Analysts with technical and training advice related to the DST System

Qualifications

• High school diploma or GED, required; bachelor’s degree preferred
• Solid understanding of health plan products, benefits, funding types and other healthcare industry concepts and terminology, required
• Knowledge of contract production using the DST System (Document Source Tool), highly preferred
• Technical and navigational proficiency in the Microsoft Office suite (Excel, Outlook, Word) required; PowerPoint and Access preferred
• Specific proficiency in MS Word, with emphasis on styles and formatting, preferred
• Working knowledge of Basic Logical Coding Concepts, preferred
• Excellent attention to detail with strong analytical and problem‑solving skills to support testing, implementation planning, and defect troubleshooting, required
• Strong organizational skills for tracking progress across multiple projects, required
• Demonstrates excellent communication and interpersonal skills, required
• Ability to work effectively in a fast‑paced, complex environment while delivering high‑quality results and meeting project deliverables, required

Requirements

• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Benefits

• Annual salary of 62,100 - 103,500 USD / yearly, depending on relevant factors, including experience and geographic location.
• Eligible to participate in an annual bonus plan.
• Comprehensive range of benefits, with a focus on supporting your whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs starting on day one of your employment.
• 401(k), company paid life insurance, tuition reimbursement.
• A minimum of 18 days of paid time off per year and paid holidays.