[Hiring] Technical Support Representative @CVS Health

Role Description

As a Technical Support Representative, you will be working in a positive cultural environment, providing timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding:

• Solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic, and Photo.
• Taking live troubleshooting calls daily.
• Delivering outstanding customer service in a timely, efficient manner.
• Ensuring a dedication to 1st call resolution and overall customer happiness.

Work from home options are available. You must have:

• A quiet, private work area with a closed door.
• Arranged dependent and child-care, as if you were onsite.
• A secure internet connection with a speed of 150 mbps.

If your internet or power gets interrupted and you cannot fix the connection problem in a timely manner, you will need to come into the call center to finish your shift, arriving no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.

Qualifications

• 6 months of technical and/or call center experience.

Requirements

• Experience in a help desk/call center environment providing technical support in a retail environment (preferred).
• Experience using computer hardware and software applications (preferred).
• High School Diploma or GED required or 2 years equivalent experience.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Company Description

We’re building a world of health around every individual — shaping a more connected, convenient, and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable, and prioritize safety and quality in everything we do.

Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong.