[Hiring] Technical Support Representative @Shaw Industries

Role Description

Shaw Industries is looking for a Technical Support Representative for both our commercial and residential businesses. Position will require a combination of skills including hands-on floor installation experience and strong communication / interpersonal skills. This is a remote opportunity requiring on average 60-80% travel to job sites during the week. Must have a strong desire and abilities for solving problems, installing flooring, floor prep requirements, and business travel.

Responsibilities

• Industry leading expertise in the installation of commercial and residential flooring products in a highly professional manner, and able to engage customers in all applicable end use environments.
• Knowledgeable in commercial or residential flooring products from both the product characteristics and installation requirements.
• Ability to support sales reps with projects providing technical support on product, installation, and performance.
• Support business on job starts.
• Serve as an inspector for field project situations, ability to analyze and offer solutions to problems; make recommendations for corrective action; and when required, demonstrate the solutions in front of the customer.
• Preparation of inspection reports, product reviews, and other related documents must be submitted/filed promptly.
• Approach all field situations as training opportunities to resolve the situation at hand and leave behind knowledgeable resources capable of resolving future issues.
• Familiarity with and able to discuss the most advanced installation techniques in detail and defend those opinions both verbally and in writing in potentially difficult situations.
• Support training efforts, and sales events with customers and sales associates on product and installation methods.
• Willingness to cross train to obtain product and installation knowledge of all flooring products in support of the total field services effort of Shaw Industries.
• Train Level 1 & 2 Tech Reps to help maintain industry leading talent on our team.
• Planning and supervising test installations; assist R & D and corporate quality in development of new products.
• Identify and recommend local resources capable of assisting the field service effort.
• Schedule travel and coordinate appointments with customers, etc.
• Follow Shaw Travel and Departmental procedures and be a good steward of resources.

Qualifications

• High School diploma or GED.
• Minimum of 5 years of Commercial Flooring installation experience.
• Extensive understanding of commercial and residential resilient installation processes, methods, tools, and techniques.
• Sheet goods, heat welding, and flash coving experience are a plus.
• Carpet installation experience and/or professional certifications are a plus.
• Strong communication, presentation, and training skills, with the ability to clearly translate technical information into practical guidance for customers, installers, sales personnel, general contractors, and internal business partners.
• Ability to support sales efforts by building credibility, asking effective questions, understanding customer needs, and communicating solutions in a professional, confident, and persuasive manner.
• Leadership abilities, exemplify professionalism, and maintain confidentiality of sensitive issues between departments and information considered proprietary.
• Self-motivated, with good organizational and time management skills.
• Adaptable and willing to accommodate sudden changes in schedule.
• Able to travel by car and air unassisted.
• Able to work in a plant environment near automated equipment that includes standing, stooping, and/or sitting for extended periods of time.
• Able to lift and carry up to 100 pounds.
• Able to determine pattern repeats, color variations, and shade variations.

Required Competencies

• Build Trusting Relationships
• Coach and Support
• Influence Others
• Deliver Compelling Communication
• Demonstrate Good Judgement
• Plan and Organize

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM.

Company Description

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.