[Hiring] Technical Support Representative @Quo

Role Description

Do you love helping customers? Are you excited to solve problems, communicate effectively, and create positive customer experiences? Do you thrive in fast-paced, autonomous environments? Are you eager to make an impact at a high-growth startup?

As a Technical Support Representative at Quo, you'll play a key role in delivering exceptional service to our customers while shaping the future of our product. You’ll assist hundreds of customers weekly by answering questions, resolving technical challenges, and ensuring they’re getting the most out of Quo. Beyond customer support, you’ll provide product feedback to our engineering and design teams to help craft the best possible experience for our users.

You’ll also have opportunities to work on projects that scale and improve our customer experience team. You'll help us grow smarter and faster.

• Assist Quo customers and prospects through email, live chat, phone, and text.
• Troubleshoot technical issues, collaborating with the engineering team for timely resolutions.
• Proactively identify and recommend process improvements to streamline our operations.
• Advocate for customer needs by turning feature requests and insights into actionable recommendations for the product team.
• Identify high-growth accounts or sales opportunities, collaborating with the Customer Success team for follow-ups.
• Keep internal documentation up-to-date to ensure smooth operations within the team.

Qualifications

• 1-3 years of experience in customer-facing roles (experience at a startup is a bonus).
• Diverse paths of learning and growth, whether they involve a degree, certification, or relevant experience.
• Empathy, creativity, and resourcefulness in tackling customer questions and challenges.
• Exceptional writing skills with attention to detail and a friendly, approachable tone.
• Comfortable navigating technical issues and excited to dive into the details to find solutions.
• Eager to learn, adapt, and grow in this role and beyond.
• Thrives in dynamic, fast-paced environments and enjoys working alongside a passionate team.

Requirements

• Flexible schedule within North America, with most roles starting around 7 - 9 AM PST and running for about 8 hours.
• Open to working weekends, depending on the needs of the team.