Technical Support L2 @Talentgrator
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 3wks ago

[Hiring] Technical Support L2 @Talentgrator

3wks ago - Talentgrator is hiring a remote Technical Support L2. πŸ’Έ Salary: unspecified πŸ“Location: Czech Republic

Role Description

  • Process technical requests from clients via chat and email
  • Analyze and resolve technical issues related to web products
  • Investigate problems independently and identify root causes
  • Create and maintain technical documentation and user guides
  • Ensure high-quality technical support and accurate responses to client inquiries

Qualifications

  • At least 1 year of experience in a technical support role
  • Strong written communication skills in English and Russian
  • Good understanding of web technologies and client–server architecture
  • Ability to analyze HTML and CSS from a technical perspective
  • Experience using browser Developer Tools
  • Experience working with Postman
  • Ability to read and understand API documentation
  • Basic knowledge of DNS, HTTP, and TCP/IP
  • Strong analytical thinking, attention to detail, and problem-solving skills
  • Basic programming knowledge in any language
  • Experience creating technical documentation and user instructions

Benefits

  • 25 vacation days and 5 family days yearly
  • Flexible start to the workday
  • Support from a professional corporate coach and psychologist
  • Regular internal and external activities, workshops, trips, and corporate events
  • Access to our internal knowledge base, meetups, and team-building activities
  • Ongoing training in new technologies and continuous professional development support

Company Description

Before You Apply
️
remote Be aware of the location restriction for this remote position: Czech Republic
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Technical Support L2 @Talentgrator
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 3wks ago
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remote Be aware of the location restriction for this remote position: Czech Republic
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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