[Hiring] Technical Support / Integrations Manager @RoomPriceGenie

Role Description

As a Technical Support & Integrations Manager at RoomPriceGenie, you will play a pivotal role in bridging technical innovation and customer satisfaction at our fast-growing B2B SaaS company. This is a 6-month contract position and an exciting opportunity where you’ll take ownership of diverse responsibilities:

• Act as the connection between the RoomPriceGenie tech team and end customers, coordinating the resolution of technical integration challenges and API-related issues.
• Provide professional support in managing relationships with our technical partners (Property Management Systems and Channel Managers), guiding them through onboarding, pilot, and launch phases.
• Develop and maintain comprehensive documentation for integrations, enabling team members and clients to resolve first-level support queries independently.
• Uphold integration quality standards to ensure the best connectivity and cooperation with our partners.

Qualifications

• Previous experience in integrations or a technical support role, ideally within the Hotel Tech Industry.
• Familiarity and a solid understanding of hotel operations and KPIs.
• Experience with hotel technology solutions such as Property Management Systems or Channel Managers.

Requirements

• Familiarity with ticketing systems (such as Hubspot).
• Basic understanding of APIs (e.g., REST API) and data formats like JSON and (OTA)XML.
• Ability to read and interpret log files (JSON, XML) and communicate technical details effectively with partners.
• Experience with Reservations data and understanding of metrics such as Revenue, Occupancy, ADR, and RevPAR, particularly in the hotel or revenue management industry (a plus).
• Hands-on familiarity with tools such as Postman or similar technical platforms (not essential but advantageous).
• A strong sense of urgency, persistence, and commitment to meeting deadlines.
• Customer-focused mindset with a passion for delivering exceptional customer service.
• Exceptional attention to detail and self-direction.
• Outstanding communication skills—you can clearly articulate complex ideas and collaborate effectively.
• A team player with a high ownership mentality, taking pride in your work and driving projects to completion.
• C2 Level Proficiency in English.
• Based in the Australian Time Zone for optimal collaboration with our team.

Nice to Have

• Educational background in Hotel Management, IT, or Business.
• Experience writing technical documentation to document issue types and solutions.

Benefits

• Remote-First Model: Work from (almost!) anywhere. Some roles need you in a specific country or time zone — we'll always flag that in the job ad. And whenever you like, come co-work with us in Mannheim, Berlin, or Sydney.
• One Team, One Vision, One Goal: We’re in this together! Our Genies are laser-focused on our mission, collaborating to make magic happen.
• Epic Team Gatherings: Every year, we bring our global crew together for a week of networking, brainstorming, and fun. Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.
• Growth and Development: We’re all about lifelong learning! Level up your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth.
• 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time to recharge and explore the world.
• Birthday Celebrations: It’s your day, so take it off! Celebrate your birthday the way you want, guilt-free.
• Flexible Hours: We get it—life happens! We offer flexible working hours to help you balance your work and personal life seamlessly.
• Wellbeing Matters: Your mental health is a top priority. Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life.
• BetterHelp Support: We also offer BetterHelp, a professional online therapy and counseling platform, giving you additional support whenever you need it.