[Hiring] Technical Support I @GoDaddy

Role Description

We're looking for a Technical Support professional to join our Investors and Enterprise Operations - Services & Care team. In this role, you'll support customers through clear communication, effective troubleshooting, and accurate execution of back-office tasks. You'll work in an escalated support environment where quality, empathy, and attention to detail matter.

Technical Support I is a dual role that combines customer-facing support with operational responsibilities such as transaction processing, payouts, and account verification. You'll follow established procedures while developing deeper product knowledge and improving your technical troubleshooting skills over time.

If you enjoy helping customers, solving problems, and learning new systems, this is a great opportunity to grow within a high-performing support organization.

• Communicate with customers via email, phones, chat, or internal systems to understand their needs and resolve issues
• Explain technical concepts in simple, straightforward language
• Provide accurate updates, set expectations, and ensure a positive support experience
• Troubleshoot operational and technical issues using internal diagnostic tools and knowledge articles
• Escalate complex issues appropriately and document them clearly for higher-level teams
• Process transactions, payouts, account updates, and ID verification in line with policy
• Ensure accuracy and compliance when handling sensitive customer and financial information
• Maintain detailed case documentation in Salesforce and other internal tools
• Navigate Salesforce, Confluence, Slack, and diagnostic tools to complete daily work
• Participate in training, shadowing, and skill-building activities to enhance technical and operational knowledge

Qualifications

• Fluency in English is a requirement (Written & spoken)
• 1+ years of customer support or technical support experience
• Strong communication skills and the ability to explain technical issues in simple terms
• Experience using support tools such as Salesforce, Confluence, or similar platforms
• Ability to follow structured procedures while handling a variety of customer and operational tasks
• Comfort troubleshooting multi-step issues and learning new systems or technical concepts
• Strong attention to detail and ability to work with accuracy in a fast-paced environment

Requirements

• Knowledge of domains and DNS
• Previous knowledge of GoDaddy products

Benefits

• Paid time off
• Retirement savings (e.g., 401k, pension schemes)
• Bonus/incentive eligibility
• Equity grants
• Participation in our employee stock purchase plan
• Competitive health benefits
• Family-friendly benefits including parental leave