Technical Support Engineer Senior @FIS Management Services LLC
Customer Service
Salary $104,250.00 - $..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted Today

[Hiring] Technical Support Engineer Senior @FIS Management Services LLC

Today - FIS Management Services LLC is hiring a remote Technical Support Engineer Senior. 💸 Salary: $104,250.00 - $175,120.00 📍Location: USA

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

  • Responding to escalated tickets from operations and application support teams.
  • Troubleshooting complex issues and providing detailed analysis to clients via ServiceNow.
  • Accessing client systems remotely to diagnose and resolve problems.
  • Collaborating with client technical teams and system engineers to implement solutions.
  • Training clients on application functionality and best practices.
  • Coding fixes when possible and working with developers to deploy solutions.
  • Supporting software updates and enhancements.
  • Communicating effectively with clients regarding bottlenecks, delays, and resolutions.
  • Other related duties as assigned.

Qualifications

  • Bachelor’s degree in computer science, information systems, or related field (or equivalent experience).
  • 3+ years of experience in application support or technical troubleshooting.
  • Strong knowledge of Perl, JavaScript, UNIX; bonus skills include HTML, C, C++, Red Hat, FreeBSD.
  • Familiarity with software development lifecycle and coding best practices.
  • Experience with ticketing systems (ServiceNow preferred).
  • Excellent problem-solving and analytical skills.
  • Strong verbal and written communication skills for client-facing interactions.
  • Ability to work independently and in collaboration with technical teams.

Benefits

  • Opportunities to work on complex banking applications and cutting-edge technology.
  • Inclusive and collaborative work culture.
  • Competitive salary and benefits.
  • Career development within a global fintech leader.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Technical Support Engineer Senior @FIS Management Services LLC
Customer Service
Salary $104,250.00 - $..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted Today
Apply for this position Unlock 75,535 Remote Jobs
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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