[Hiring] Technical Support Engineer Senior @FIS Management Services LLC

Role Description

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

• Responding to escalated tickets from operations and application support teams.
• Troubleshooting complex issues and providing detailed analysis to clients via ServiceNow.
• Accessing client systems remotely to diagnose and resolve problems.
• Collaborating with client technical teams and system engineers to implement solutions.
• Training clients on application functionality and best practices.
• Coding fixes when possible and working with developers to deploy solutions.
• Supporting software updates and enhancements.
• Communicating effectively with clients regarding bottlenecks, delays, and resolutions.
• Other related duties as assigned.

Qualifications

• Bachelor’s degree in computer science, information systems, or related field (or equivalent experience).
• 3+ years of experience in application support or technical troubleshooting.
• Strong knowledge of Perl, JavaScript, UNIX; bonus skills include HTML, C, C++, Red Hat, FreeBSD.
• Familiarity with software development lifecycle and coding best practices.
• Experience with ticketing systems (ServiceNow preferred).
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills for client-facing interactions.
• Ability to work independently and in collaboration with technical teams.

Benefits

• Opportunities to work on complex banking applications and cutting-edge technology.
• Inclusive and collaborative work culture.
• Competitive salary and benefits.
• Career development within a global fintech leader.