[Hiring] Technical Support Engineer @PostHog

Role Description

We're looking for a Technical Support Engineer who loves helping customers and can't leave a problem alone until it's solved.

• Helping customers across all of PostHog's products, in the app and in shared Slack channels with our bigger customers
• Owning your tickets from beginning to end, and keeping customers updated along the way
• Shipping fixes to the PostHog codebase and docs when you find something broken or unclear
• Becoming the support expert for a product area: owning its queue, working closely with the engineering team behind it, and spotting the patterns that turn into fixes
• Improving how we do support, including the tooling and workflows we build on PostHog itself
• Passing customer pain points and feature requests to engineering teams with enough context for them to prioritize

Qualifications

• Experience in at least two programming languages, whether from a previous role, side projects, or something else
• Experience debugging unfamiliar code or systems, and checking your fix works
• Clear, concise writing that explains a complex fix without burying the customer in options
• Thorough investigations that don't slow down your reply to the customer
• Good at prioritizing and context switching across a busy queue that spans many products

Requirements

• Experience supporting similar products, e.g. analytics, session replay, feature flags, experiments, or LLM observability
• A background in support, teaching, product, or another role where you explain technical things to people

Company Description

PostHog is your product’s context layer. It ingests and stores your analytics, errors, replays, and business data so you and your agents can query and act on it.

• Launched out of Y Combinator's W20 cohort
• More than 500K organizations have installed PostHog, mostly driven by word-of-mouth
• Revenue is growing incredibly quickly, and we're very efficient
• Raised more than $180m from some of the world's top investors
• Focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible