[Hiring] Technical Support Engineer @Push Security

Role Description

We’re searching for a Technical Support Engineer who will thrive in a modern cybersecurity startup. You’ll join a small, fast-moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity-based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You’ll be the front line for technical questions - diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day-to-day use.

What you'll do

• Respond to customer technical queries via chat, email, and video calls
• Troubleshoot integration issues involving browsers, identity providers, and APIs
• Reproduce, diagnose, and escalate complex problems to the engineering team
• Document issues and resolutions to improve internal knowledge and customer guides
• Collaborate closely with engineering, product, and solution engineering to ensure a first-class user experience
• Contribute feedback and insights from customers to improve the product
• Be an escalation point for other TSEs based in the UK and opposite US regions

Qualifications

• 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products
• Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication)
• Experience with AWS CloudWatch for investigating issues using logs
• Experience with using SQL to query data
• Experience debugging client-side or integration issues (e.g. using browser dev tools, API logs, or network traces)
• Excellent written and verbal communication, especially when explaining technical topics
• Proactive and resourceful approach to problem-solving in startup environments
• Understanding of how to write and debug code is a plus

Benefits

• Base salary range for this position is expected to be between $160,000 - $180,000
• Additional compensation and company benefits may be available
• Medical, dental, and vision coverage
• Employee Assistance Program
• 401(k) with employer match
• Fully remote & uncapped PTO
• Reimbursement for internet and an annual allowance for local city meetups (travel, meals, co-working)
• Annual company offsite: An all-expenses-paid trip to a secret destination to work and connect in person