[Hiring] Technical Support Engineer @hurreh technologies pvt ltd

Role Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

• Resolve network issues, configure operating systems, and use remote desktop connections to provide immediate support.
• Use email and chat applications to give clients quick answers to simple IT issues.
• Contact clients via phone and/or provide clear, written instructions and technical manuals for complex problems.
• Be a trusted person for customers, providing timely and accurate solutions to their technical problems.

Qualifications

• Degree in a relevant field, like Computer Science, IT, or Software Engineering.
• Microsoft, Cisco, Linux, or similar certification is a plus.
• Enjoy assisting people with computer issues and able to explain technical details simply.

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and troubleshoot basic technical issues.
• Familiarity with remote desktop applications and help desk software (e.g., Zendesk).
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• BS degree in Information Technology, Computer Science, or relevant field.
• Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.

Company Description