[Hiring] Technical Support Engineer @Apiiro

Role Description

We’re looking for a Technical Support Engineer with Tier 3 experience to join our global team. In this role, you’ll work directly with enterprise customers to resolve their most critical technical issues, ensure successful adoption of Apiiro and act as a trusted technical advisor.

• Own complex cases end-to-end and collaborate closely with R&D and product teams.
• Engage directly with customers, giving you greater impact, visibility and ownership while helping shape the success of their implementations.

Qualifications

• 3+ years in technical or product support, ideally for SaaS, AppSec or DevOps platforms.
• Tier 3-level troubleshooting skills across:
• Source control systems (GitHub, GitLab, Bitbucket)
• APIs (REST/GraphQL, authentication, integrations)
• Cloud platforms (AWS and GCP required; Azure a plus)
• Monitoring & observability tools (Grafana or similar)
• Operating systems (Linux/Windows)
• Containers & orchestration (Docker, Kubernetes)
• CI/CD pipelines (Jenkins, GitHub Actions, GitLab, Azure DevOps)
• Databases (PostgreSQL/MySQL)
• Scripting skills (Python, Bash, or PowerShell) for diagnostics and automation.
• Excellent customer communication skills: able to explain complex technical issues in plain language.
• Self-motivated, comfortable in a remote-first environment and able to collaborate across time zones.

Requirements

• Serve as the primary technical contact for enterprise customers, owning issues from first report to resolution.
• Troubleshoot complex challenges across cloud environments, CI/CD pipelines, SCMs, APIs and integrations.
• Investigate and resolve issues in source control management (SCM) platforms such as GitHub, GitLab and Bitbucket.
• Work with Grafana dashboards and monitoring tools to diagnose system and integration problems.
• Partner with R&D to diagnose product issues, drive fixes and provide feedback for platform improvements.
• Provide clear, proactive communication with customers, managing expectations during high-impact issues.
• Share knowledge through documentation, runbooks and training sessions to empower customers and teammates.
• Advocate for customers internally, ensuring their needs influence product priorities and enhancements.

Benefits

• If you're ready to join a team that's dedicated to transforming the future of app security, we’d love to hear from you.
• Apply now and let’s build the next generation of secure software together!