[Hiring] Technical Support Engineer @COREL

Role Description

This is an opportunity for a technically strong, customer-first support professional who enjoys solving problems and making complex software easier to use. You will support CorelDRAW Graphics Suite users across multiple channels, own cases from investigation through resolution or escalation, and partner closely with engineering, QA, and product teams to improve the overall customer experience. You will be expected to think critically, communicate clearly, and bring structure to issues that require both technical depth and customer empathy.

• Provide 24/7 multilingual technical support to Corel customers across chat, email, phone, and remote sessions.
• Investigate, diagnose, and resolve software-related issues with a structured, methodical approach, balancing speed, accuracy, and customer experience.
• Own support cases end-to-end, ensuring timely follow-up, clear status updates, and appropriate escalation when deeper product or engineering support is required.
• Partner with engineering, QA, and product teams to resolve complex issues, surface recurring pain points, and share insights that improve product quality and usability.
• Document issues, troubleshooting steps, root causes, and resolutions accurately in support systems and internal knowledge resources.
• Contribute to knowledge base articles, internal documentation, and team knowledge sharing that improve support effectiveness and reduce repeat issues.
• Identify patterns in customer issues and help drive continuous improvement across workflows, documentation, and the broader support experience.
• Deliver clear, professional, and customer-friendly communication throughout every interaction, helping translate technical complexity into practical next steps.

Qualifications

• Degree or diploma in IT, Software Engineering, Computer Science, or a related field.
• Minimum of 1 year of experience in technical support, application support, help desk, or a similar customer-facing technical role.
• Strong troubleshooting and analytical skills, with the ability to investigate issues methodically and identify practical solutions.
• Experience supporting desktop software applications in a Windows environment; familiarity with macOS is a plus.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to different audiences.
• Strong attention to detail, good time management, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

• Exposure to graphic design software, creative applications, or digital media tools.
• Familiarity with CorelDRAW Graphics Suite or similar desktop software products.
• Basic understanding of networking, hardware, or remote troubleshooting tools.
• Experience contributing to knowledge bases, user guides, or internal documentation.

Company Description

Corel is a beloved and trusted industry titan fueled by make-everything-easier flexibility. With a 40+ year legacy of innovation, we understand where you’ve been, and we’re uniquely equipped to get you where you want to be. Our comprehensive collection of creative, collaborative, and productivity solutions propel your teams on their journey. From meeting your deadlines to realizing your dreams, Corel empowers all you do.

Our products enable millions of connected knowledge workers around the world to do great work faster. Our success is driven by an unwavering commitment to deliver a broad portfolio of innovative applications – including CorelDRAW®, MindManager®, and WinZip® – to inspire users and help them achieve their goals.

It is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic.

Corel is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that is required. Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy. Any information received relating to accommodation will be treated as confidential.

As part of our evaluation process, we utilize an AI tool to assess candidates.

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