[Hiring] Technical Support Engineer @AlgoSec

Role Description

We are hiring a Technical Support Engineer for a leading support position based in Brazil.

Consultant Responsibilities:

• Supporting our global customers via email, phone, and webcasts.
• Guiding AlgoSec customers, partners, and Sales Engineers in product installation, operations, and troubleshooting.
• Maintaining and updating the AlgoSec knowledge base.
• Participating in the buildup of the support organization.
• Introducing support methodologies, tools, and more.
• Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery, and Product management.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field required.
• At least 3 years previous experience in a similar position, in a software company.
• Experience in Linux/UNIX environments.
• Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.).
• Experience in support of network security software products.
• Independent, resourceful, problem-solver, result-oriented.
• Fast learner.
• Team player, pleasant and with a high level of integrity.
• Excellent written and verbal communication skills in English.
• Operating well under pressure, multi-tasking.
• Willingness to work at irregular hours, to support our customers worldwide; we are a 24x7 Support operation.
• Resume must be submitted in English.

Requirements

• Experience in SRE/DevOps.
• Experience in Linux script languages (PERL, shell).

Company Description

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.