[Hiring] Technical Support Engineer @Allot

Role Description

A Technical Support Engineer to remotely support our CSP clients. This is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Tier-1 global telcos.

• Support and troubleshoot application issues running on Linux-based systems and clusters.
• Perform incident triage, troubleshooting, and provide best-practice guidance for customers.
• Manage support cases to ensure issues are recorded, tracked, updated, and followed through in a timely manner.
• Perform fault isolation and basic root cause analysis for technical issues.
• Prepare Technical Support Bulletins and other technical documentation for the Knowledge Base.
• Work with the Engineering team to help improve product operability.
• Participate in weekend on-call rotation and provide after-hours support as needed.
• Communicate effectively with internal and external stakeholders on technical issues.

Qualifications

• Overall 3+ years of experience with 1–2 years of relevant experience in technical support or customer-facing troubleshooting roles.
• Experience supporting software products.
• Exposure to Wireshark/Tcpdump for protocol-level analysis.
• Basic understanding of cloud infrastructure such as Kubernetes and/or AWS.
• Hands-on experience with Linux administration, shell scripting, and log parsing.
• Ability to troubleshoot, reproduce issues, and identify practical workarounds in mixed application and protocol environments.

Requirements

• Certifications such as CKA, CCNA, or Red Hat, Kubernetes (K8s).
• Understanding of ISP networks, Diameter Protocol, and 4G/5G call flows.
• Experience working with ISPs, mobile operators, or cable operators.