[Hiring] Technical Support Engineer @Danaher

Role Description

The Technical Support Engineer for Leica Biosystems is responsible for providing technical support via phone or email by diagnosing, troubleshooting, repairing, and debugging electromechanical equipment, computer systems, complex software, or networked and/or wireless systems. This position reports to the Supervisor of Technical Support Engineer-PI Team, and it's a part of the Customer Technical Support team located in Vista, CA/Deer Park, IL and will be fully REMOTE.

In this role, you will have the opportunity to:

• Drive high-impact technical support by resolving complex installation, upgrade, and migration challenges for Digital Pathology Imaging applications and hardware through phone, remote, and email channels.
• Partner with customers and stakeholders by clearly communicating application functionality, features, and best practices to end users and server administrators, enabling confident adoption and optimal system use.
• Strengthen team performance and service quality by maintaining precise case documentation, sharing expertise, and collaborating effectively to achieve shared support and customer success goals.

Qualifications

• Bachelor's degree with 1+ years of relevant experience OR Associates degree with 3+ years of relevant experience.
• 1+ Years of demonstrated strong experience and working knowledge of the following server components and technologies:
  • IIS/Apache web servers
  • Microsoft SQL Server and relational databases
  • Windows Server OS
  • Networking concepts
  • Proficiency in command-line tools (CMD, PowerShell, PuTTY)

Requirements

• This position requires up to 15% flying and/or driving travel, which may potentially include overnight stays.
• It would be a plus if you also possess previous experience in:
  • Theoretical and practical application of specialized information to computer systems analysis, programming, and/or image processing applications.
  • Medical devices, applications, and/or regulated environments.

Benefits

• Comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
• This position is eligible for a remote work arrangement.
• The hourly range for this role is $30.00-$40.00.
• This job is also eligible for bonus/incentive pay.