[Hiring] Technical Support Engineer @Auditdata

Role Description

We are looking for a Technical Support Engineer with a strong hardware and instrumentation background to join our Customer Care team. In this role, you will directly support clinics, technicians, and partners using audiometers and diagnostic hearing instruments.

• Troubleshoot hardware issues, diagnose system integrations, and guide customers through installation, configuration, and operation of audiology systems used in clinical environments.
• Ensure reliable performance of audiometry equipment and provide expert technical support that enables hearing care professionals to deliver accurate diagnostics.
• Ideal candidates have experience working with technical instruments, medical devices, or diagnostic equipment, and enjoy solving complex technical problems while engaging with customers and fellow service technicians.
• This role is particularly well suited for professionals with backgrounds such as:
  • Audiology Technician
  • Instrumentation Technician
  • Field Service Engineer (medical devices or diagnostics)

Qualifications

• 3+ years of experience in technical support, service technician, or field service roles
• Strong hardware troubleshooting and diagnostics experience
• Experience supporting technical equipment, instrumentation, or medical devices
• Comfortable troubleshooting both hardware and software in integrated clinical systems
• Ability to diagnose issues involving drivers, connectivity, firmware, and software interaction
• Experience supporting customers directly via phone, remote tools, or onsite technical assistance
• Strong analytical and problem-solving skills with a structured troubleshooting approach, including root cause documentation suitable for engineering teams
• Full product knowledge across audiometer software, hardware, firmware, and transducers — or commitment to achieve mastery within 6 months
• Comfortably use AI tools to build, update, and improve the support knowledge base
• Fluent English communication skills (written and verbal)

Requirements

• Background in audiology, hearing diagnostics, or audiometry equipment
• Experience working in a hearing clinic or audiology environment
• Familiarity with audiometers, hearing test equipment, or hearing aid fitting workflows
• Experience supporting medical devices, diagnostic equipment, or clinical systems

Benefits

• Long-term engagement in a stable, growing SaaS company
• Remote-first, async-friendly
• Flexible environment with a flat organizational structure
• High product standards
• Work with innovative hearing diagnostics technology used by clinics and professionals worldwide, solving real technical challenges that impact healthcare delivery
• Professional development opportunities, including certification support
• Global, diverse, and highly skilled team across Denmark, Ukraine, UK, Poland, Canada, Australia, USA, and more