[Hiring] Technical Support Engineer @Trane Technologies

Role Description

As a Technical Product Support Engineer , you will provide technical support for the startup, operation, and service of Trane Commercial Catalog/Custom Air Handling equipment, which includes various Data Center AHUs, VAV Terminal Air Units, and applicable unit controls. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators.

As an Airside Technical Support Engineer, you will assist technicians in the troubleshooting process utilizing knowledge of various HVAC systems such as:

• Indoor and Outdoor air handlers
• Gas and Electric Heat
• Coil circuiting and operation
• VAV terminal air units
• Unit applied controls

Engineers in this role must have extensive field experience, giving them the knowledge required to:

• Remotely guide customers through equipment
• Describe what they are seeing
• Evaluate customer skill levels to keep them safe
• Determine the best course of action confidently

You will need to demonstrate an ability to apply:

• Basic electrical theory
• Unit-level controls
• Airflow dynamics
• Basic refrigeration theory

Qualifications

• 5+ years of experience preferred but not required in servicing HVAC equipment and systems
• Associates or Bachelors degree is preferred but not required
• Professionally trained on various Trane equipment
• Ability to travel up to 10%
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to understand and apply temperature and pressure theories as well as basic electrical theories and applications
• Operating knowledge of Microsoft office software and working proficiency with a handheld computer (i.e. Smartphone, iPad)
• Ability to manage support cases within Zendesk (Customer Support Software)

Requirements

• Regularly required to sit, type, read, talk, and listen
• Must be able to meet the physical demands of typical HVAC equipment service routines

Benefits

• Health insurance and holistic wellness programs that include generous incentives
• Family building benefits including fertility coverage and adoption/surrogacy assistance
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution
• Paid time off, including in support of volunteer and parental leave needs
• Educational and training opportunities through company programs, along with tuition assistance and student debt support

Key Competencies

• Excellent written and verbal communication
• Ability to troubleshoot complex refrigeration and electrical systems
• Keeps current on Trane Airside & Terminal Commercial products concerning installation, operation, maintenance, service, and repair
• Adaptable and possesses the ability to prioritize multiple high-priority customer cases
• Flexibility to work extended hours occasionally, when jobsite travel or remote support is required for our customers
• Ability to meet short- and long-term deadlines
• Effectively meet the needs of internal and external customers
• Ability to work regularly and dependably
• Ability to function in a team environment
• Demonstrate ability to cope with stress and maintain a pleasant and cooperative temperament with internal and external customers
• Demonstrate ability to perform mental tasks such as making decisions, learning, thinking rationally, and exercising good judgment

Compensation

Salary Range: $75,000 to $131,850 annually. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Equal Employment Opportunity

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.