[Hiring] Technical Support Engineer @Cribl

Role Description

Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners.

• Develop a deep technical understanding of Cribl Stream and our other products
• Provide extraordinary technical support to our Enterprise customers across various channels such as Slack, email, online meetings, etc.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues
• Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions
• This position will require stand-by, on-call, or off-hours duties

Qualifications

• BS degree in Computer Science or similar degree, or equivalent work experience
• 5+ years' experience supporting enterprise customers or working hands-on with distributed systems
• Passionate about working on complex technical issues
• Expert-level troubleshooting, problem-solving skills, and critical thinking
• Excellent client-facing skills, excellent written and verbal communication skills
• Experience with Linux, AWS, Azure, and Networking

Requirements

• Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies (Bonus Points)
• Regex and JavaScript experience is a Plus (Bonus Points)

Benefits

• Health, dental, vision, short-term disability, and life insurance
• Paid holidays and paid time off
• Fertility treatment benefit
• 401(k)
• Equity
• Eligibility for a discretionary company-wide bonus

Salary Range

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.

Company Description

As the data engine for IT and Security, many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data.

We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other.