[Hiring] Technical Support Engineer @Info Technology Supply Ltd

Role Description

Are you looking for a challenging Technical Support role working in a fast-paced working environment? If so, this is an excellent opportunity to develop and grow your technical skills while joining our friendly Technical Services team within a progressive international software house.

We are looking for a Technical Support Engineer to provide technical support and execute installations throughout the DACH region in German, with the flexibility to support our other iTS regions in English when required.

Key Responsibilities

• Deliver comprehensive technical support via helpdesk, telephone, email and secure remote access tools.
• Perform software installation configuration and ongoing support across a diverse global customer environment.
• Support global iTS regions when required, maintaining consistent standards and collaborating closely with the wider European support team.
• Assist with technical and functional presales queries.
• Occasionally travel to customer sites in the DACH region to perform onsite installations and deliver technical training.
• Document support cases, installation activities, and technical findings accurately within internal systems, contributing to the knowledge base and continuous product improvement.
• Replicate and diagnose customer issues in internal virtual test environments, escalating complex issues to vendors when necessary.
• Deliver internal and external training, demonstrations, webinars, workshops, and technical enablement sessions as needed.

Qualifications

• Previous experience working with customers in a technical support environment.
• Excellent communication skills with fluent spoken and written German, and a good level of English.
• Previous experience managing or supporting print management systems such as PaperCut and print environments is required.
• Extensive hands-on experience with Microsoft Windows Server, Windows client operating systems, Active Directory, Microsoft Entra ID and foundational Microsoft SQL Server Administration.
• Exposure to Apple macOS and Linux operating systems is desirable to assist with cross platform integration and troubleshooting.
• Strong technical skills in troubleshooting and problem-solving.
• Ability to self-learn and resolve complex technical issues independently.
• Good organisational skills with strong attention to detail and the ability to retain information.
• Ability to work well under pressure in a fast-paced support environment.
• Capable of working independently as well as collaboratively within a global team.
• Excellent timekeeping and reliability.
• Most important is attitude and work ethic.

Benefits

• Skill Development: Build hands-on expertise in software installation, troubleshooting, systems integration, virtual environments, and a wide range of iTS products.
• Cross Functional Exposure: Collaborate closely with colleagues in Technical Services which includes Support and Presales alongside Sales, and Development to gain comprehensive cross functional understanding of workflows within our international organisation.
• Competitive Salary: Offered based on skills and experience.
• Company Laptop: Provided for business use.
• Mileage Allowance: Petrol/diesel mileage allowance paid per kilometre for business travel.
• Annual Leave Entitlement: Based on your location, with progression up to 30 days after completing three full years with the company.
• Comprehensive Support & Training: Access continuous training, product certifications, and mentoring to help you excel in your role.