[Hiring] Technical Support Engineer @hurreh technologies pvt ltd

Role Description

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

• Resolve network issues
• Configure operating systems
• Use remote desktop connections to provide immediate support
• Provide quick answers to simple IT issues via email and chat applications
• Contact clients via phone for complex problems that require nuanced instruction
• Provide clear, written instructions and technical manuals

Ultimately, you will be a person that our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Qualifications

• Degree in a relevant field, like Computer Science, IT or Software Engineering
• Microsoft, Cisco, Linux or similar certification is a plus
• Excellent problem-solving and communication skills
• Ability to explain technical details simply

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (e.g. Zendesk)
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus