[Hiring] Technical Support Engineer @Camunda

Role Description

Join the Customer Success team at Camunda as a Technical Support Engineer, where your passion for technology and commitment to excellence will make a significant impact! You will be at the forefront of assisting our clients in achieving their automation goals by leveraging Camunda's robust BPM solutions. This role offers a fantastic opportunity to work closely with customers, understanding their unique challenges and helping them maximize the value of our products. We seek collaborative problem-solvers who thrive in a dynamic environment and are committed to delivering exceptional support experiences.

• Provide expert technical support for our Java-based applications, helping customers troubleshoot and resolve issues efficiently.
• Collaborate with clients and reproduce reported issues using Java/Spring boot.
• Utilize your knowledge of Docker, Kubernetes, and build automation tools (Maven/Gradle) to assist customers and optimize their development processes.
• Work closely with cross-functional teams to escalate and resolve complex technical issues, ensuring customer satisfaction throughout the support experience.
• Create and maintain documentation to empower customers and enhance internal knowledge sharing.

Qualifications

• Ability and/or willingness to use our product.
• 5 or more years of technical support experience in a role that emphasizes Java/J2EE expertise.
• Hands-on experience in troubleshooting Java/Spring based applications.
• Familiarity with relational databases (Postgres, MySQL, SQL Server) and the ability to write SQL queries.
• Working knowledge of Docker/Kubernetes/Helm Chart, REST web services, and Elasticsearch.
• A strong aptitude for understanding complex technical issues and the ability to empathize with customer perspectives.
• Outstanding communication skills with a knack for matching the customer's communication style and de-escalating stressful situations.
• A degree in Computer Science or equivalent experience.

Requirements

• Experience with any cloud service providers such as Google Cloud, AWS, or Azure.
• Proven experience providing customer support in a SaaS (Software-as-a-Service) environment.
• Knowledge of monitoring tools like Kibana and Grafana.
• Familiarity with business process management (BPM) principles.

Benefits

• Competitive, fair, and transparent compensation.
• Equity (where applicable) through our Virtual Stock Option Plan (VSOP).
• Remote & Flexible work options with home office budget and flexible time off.
• In-person connection opportunities through annual kickoffs and team offsites.
• Access to locally tailored healthcare and global mental wellbeing support.
• Retirement and pension plans, plus life and disability insurance where relevant.
• Up to $/€/£1,000 per year for self-driven learning: courses, certifications, books.