Technical Support Engineer @Think Future Technologies Pvt Ltd
Customer Service
Salary unspecified
Remote Location
remote India
Job Type full-time
Posted 2wks ago

[Hiring] Technical Support Engineer @Think Future Technologies Pvt Ltd

2wks ago - Think Future Technologies Pvt Ltd is hiring a remote Technical Support Engineer. 💸 Salary: unspecified 📍Location: India

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are seeking an experienced Technical Support Engineer for a leading support position based in India. As a Technical Support Engineer, you will be a part of 24*7 support operation & providing support to the customers world-wide.

  • Supporting our global customers via email, phone, and webcasts, guiding customers, partners and Sales Engineers in product installation, operations, and troubleshooting.
  • Maintaining and updating the knowledge base, participating in the buildup of the support organization.
  • Introducing support methodologies, tools and more.
  • Working in tight integration with the global support teams as well as with R&D, Delivery and Product management.

Qualifications

  • At least 3 years previous experience in similar position, in a software company
  • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.)
  • Experience in Linux/UNIX environments.
  • Experience in support of network security software products.
  • Experience in SRE/DevOps – Major advantage.
  • Excellent written and verbal communication skills in English.
  • Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation.
  • Independent, resourceful, problem-solver, result oriented.
  • Team player, pleasant and with a high level of integrity.
  • Operating well under-pressure, multi-tasking.
  • Excellent interpersonal and representational skills.

Company Description

Before You Apply
remote Be aware of the location restriction for this remote position: India
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Technical Support Engineer @Think Future Technologies Pvt Ltd
Customer Service
Salary unspecified
Remote Location
remote India
Job Type full-time
Posted 2wks ago
Apply for this position Unlock 75,476 Remote Jobs
remote Be aware of the location restriction for this remote position: India
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position Unlock 75,476 Remote Jobs
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