[Hiring] Technical Support Engineer 2 @GE HealthCare

Role Description

The Technical Support Engineer 2 (TSE II) drives customer satisfaction through Service Excellence by providing advanced technical support, implementation leadership, project participation, and expert consultation for Digital Central Monitoring Unit (Digital CMU) solutions. This role partners with internal project teams and customer stakeholders to support implementations, upgrades, migrations, and other project activities, ensuring the successful deployment, adoption, and ongoing support of Digital CMU products and services.

As a senior technical resource, the TSE II provides guidance and support to remote and onsite Field Engineers (FEs), Client Service Technicians (CSTs), customer technical support personnel, clinical staff, peers, and customers experiencing system performance issues. The position serves as a primary escalation point for service-related issues involving Digital CMU software, hardware, networking, infrastructure, and integration components.

The TSE II participates in a shared 24x7x365 support model, delivering expert software, hardware, and network troubleshooting, incident management, and technical consultation. During ongoing customer support, the role collaborates closely with customer technical teams, clinical personnel, GE HealthCare resources, and Field Engineers to resolve complex issues, optimize system performance, support customer operations, and drive long-term customer success.

Qualifications

• Five years of experience as a Technical Support Engineer I (TSE I); or
• A minimum of five years of experience as a Field Engineer II and/or Field Engineer III, or equivalent external experience providing advanced technical support for comparable systems and technologies.
• Demonstrated expertise supporting GE HealthCare software solutions, Cisco network environments, and associated customer hardware infrastructure.
• Proven experience in incident management, customer escalation leadership, and technical engagement planning.
• Demonstrated ability to function independently as a senior escalation resource and recognized subject matter expert.

Requirements

• Advanced Proficiency With:
  • Remote diagnostic and troubleshooting tools, including CRM systems, Common Service Desktop, and other remote support platforms.
  • Technical problem analysis, root cause determination, and corrective action planning.
• Strong Working Knowledge Of:
  • Networking concepts, protocols, and troubleshooting methodologies.
  • Cisco networking technologies.
  • AWS and cloud-based technologies.
  • Citrix environments and Microsoft operating systems, server technologies, and infrastructure.
  • Linux operating systems, virtualization platforms, Kubernetes, cloud technologies, and monitoring/alerting platforms.
  • HL7, interfaces, integration workflows, and legacy healthcare technology integrations where applicable.
  • Customer infrastructure including servers, storage, networking, cybersecurity, and remote access technologies.

Benefits

• Competitive benefits package, including:
  • Medical, dental, and vision insurance.
  • Paid time off.
  • 401(k) plan with employee and company contribution opportunities.
  • Life, disability, and accident insurance.
  • Tuition reimbursement.

Company Description

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer.