[Hiring] Technical Support Consultant @Centric Software

Role Description

We are seeking a meticulous and seasoned Technical Support Consultant to join our growing European team. In this pivotal role, you'll be instrumental in delivering exceptional customer support and technical guidance. With a primary focus on our German customers, you'll swiftly address their inquiries and provide efficient solutions. Given Centric Software's specialization in fashion and consumer goods technology, you'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Customer Support Manager, you will have ample opportunities to contribute to our team's success.

Responsibilities:

• Resolve customer queries and issues promptly, adhering to SLAs.
• Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines.
• Manage complex customer accounts and understand their hardware and software setups.
• React quickly to major customer issues.
• Communicate effectively with senior management and other teams.
• Foster productive relationships across teams.
• Ensure system availability and functionality for customers.
• Maintain high customer satisfaction.
• Create knowledgebase articles and document issue resolutions.
• Analyse complex problems and propose solutions.
• Establish credibility with internal and external customers.
• Achieve proficiency in Centric 8 software installation and functionality.

Qualifications

• Bachelor’s or Master’s degree in computer engineering, IT, Fashion Design, or a related field.
• Minimum of 2 years' experience in a similar role, preferably within the technology or fashion industry.
• Familiarity with PLM/PDM solutions and cloud infrastructure is highly desirable.

Requirements

• Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills.
• Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud).
• Fluency in both German and English is essential, with additional proficiency in other languages considered a plus.
• Good time management skills.
• Ability to work under pressure.

Benefits

• Competitive salary and comprehensive benefits package.
• A dynamic and collaborative work environment within an international team.
• Opportunities for professional growth and skill development in a rapidly evolving industry.