[Hiring] Technical Support Consultant @Harris Computer
Technical Support Consultant @Harris Computer
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago

[Hiring] Technical Support Consultant @Harris Computer

1wk ago - Harris Computer is hiring a remote Technical Support Consultant. πŸ’Έ Salary: unspecified πŸ“Location: India

Role Description

  • Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
  • Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of:
    • system configurations/setup
    • product functionality
    • SQL Server
    • HL7
    • bugs/enhancements
  • Track and document inbound support requests and ensure proper notation of customer problems or issues.
  • Document problems and solutions to train lower-level support on how to properly address customer or product problems.
  • Document issues and customer requests, following standard operating procedures and meeting SLAs.
  • Communicate with the product development department to improve on the current design or to identify possible problems with the design.
  • Stay abreast of current technology in products, design changes, and new products offered.
  • Position may require participation in after-hours and on-call support.

Qualifications

  • 3+ years of experience.
  • Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
  • Basic understanding of Windows Servers.
  • Exposure to interacting with international clients.
  • Hands-on experience in application/product support.
  • Experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
  • Software support experience demonstrating troubleshooting/analytical skills.
  • Understanding of software development life cycle.
  • Experience with managing healthcare interfaces using HL7.
  • Experience in troubleshooting performance-related issues.
  • Ability to work effectively both in a team environment as well as independently.
  • Good written and oral communication skills along with strong customer service skills.

Requirements

  • Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
  • Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
  • Knowledge in configuring and using one or more Sunrise applications or components.
  • Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.
Before You Apply
️
remote Be aware of the location restriction for this remote position: India
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Technical Support Consultant @Harris Computer
Customer Service
Salary unspecified
Remote Location
Employment Type full-time
Posted 1wk ago
Apply for this position
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remote Be aware of the location restriction for this remote position: India
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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