[Hiring] Technical Support Consultant @Harris Computer

Role Description

• Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
• Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of:
  • system configurations/setup
  • product functionality
  • SQL Server
  • HL7
  • bugs/enhancements
• Track and document inbound support requests and ensure proper notation of customer problems or issues.
• Document problems and solutions to train lower-level support on how to properly address customer or product problems.
• Document issues and customer requests, following standard operating procedures and meeting SLAs.
• Communicate with the product development department to improve on the current design or to identify possible problems with the design.
• Stay abreast of current technology in products, design changes, and new products offered.
• Position may require participation in after-hours and on-call support.

Qualifications

• 3+ years of experience.
• Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
• Basic understanding of Windows Servers.
• Exposure to interacting with international clients.
• Hands-on experience in application/product support.
• Experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
• Software support experience demonstrating troubleshooting/analytical skills.
• Understanding of software development life cycle.
• Experience with managing healthcare interfaces using HL7.
• Experience in troubleshooting performance-related issues.
• Ability to work effectively both in a team environment as well as independently.
• Good written and oral communication skills along with strong customer service skills.

Requirements

• Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
• Attained multiple Allscripts/Altera and external (i.e. Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
• Knowledge in configuring and using one or more Sunrise applications or components.
• Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.