[Hiring] Technical Support Analyst @ScriptPro

Role Description

The Technical Support Analyst is responsible for responding to inbound customer service calls to provide remote support problem resolution with the highest level of professionalism and courtesy. Responsibilities include:

• Opening service requests in a ticketing system for organizing, tracking, and escalating customer inquiries.
• Assisting with customer support projects and/or research projects as needed.

This is a remote work from home position regardless of location, with a required 3-week onsite training at our headquarters in Mission, KS.

Qualifications

• Minimum of an Associate’s degree in an engineering or technology related field or a Bachelor’s degree or equivalent, or 2 years of related experience.
• Basic Windows OS Knowledge (XP/7/10/11).
• Working knowledge of desktop and peripheral troubleshooting.
• Preferred familiarity with a ticketing or service desk software application and SLA driven resolution times.
• Problem solving and analytical skills.
• Positive attitude, drive, and tenacity.
• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Ability to multitask with varying priorities and attention to detail.
• Must possess a valid driver’s license and be willing to travel by air for work-related duties if located outside the area.

Requirements

• Knowledge of ScriptPro systems (preferred).
• Experience in pharmacy (preferred).
• Must have high-speed reliable internet access with a hard-wired connection.
• Must have a distraction-free home office workspace.
• Must be willing to participate in video virtual meetings (camera on).

Benefits

• Compensation range: $24.00 hourly or $50K annually.
• Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability.
• 24/7 on-campus Gym and Vitality Wellness Program that helps lower your premium costs.
• Paid Time Off (PTO, Maternity, Paternity, Adoption Leave), nine (9) paid holidays, paid volunteer hours.
• Employee Assistance Program, company-sponsored events and team-building activities.
• 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.