[Hiring] Technical Support Analyst @Yuno

Role Description

We are orchestrating the best high-performing team! We're looking for a Technical Support Analyst to join our Global Customer Success organization — the frontline that keeps our global payment operations running without a hitch. This is a role for someone who genuinely loves solving technical puzzles and takes pride in being the first line of defense for our clients.

• Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate.
• Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary.
• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.
• Create and standardize operational processes that enable scalability and consistent service quality.
• Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function.
• Ensure continuous operational coverage with well-structured shift handovers.
• Participate in some development activities to build hands-on backend knowledge.
• Identify gaps in current tools and workflows and bring solutions to the table.

Qualifications

• Fluent English (written and verbal).
• 1 year of experience in technical support, NOC operations, or a similar role.
• Basic knowledge of monitoring tools and alerting systems.
• Coding experience — scripting, debugging, or log analysis.
• Familiarity with APIs and ability to assist users with integration or connectivity issues.
• Strong analytical and problem-solving mindset.
• Customer empathy and a service-oriented approach.
• Comfort working in fast-paced, high-stakes environments.

Benefits

• Competitive Compensation.
• Remote Work – You can work from everywhere!
• Home Office Bonus – A one-time allowance to help you create your ideal home office.
• Work Equipment.
• Stock Options.
• Health Plan wherever you are.
• Flexible Days Off.