[Hiring] Technical Support Analyst @Trimble Inc.

Role Description

As a Technical Support Analyst, you will play a crucial role in troubleshooting issues, identifying product bugs, and collaborating with development, project management, and testing teams to deliver exceptional transportation tools to our commercial clients.

• Conduct in-depth troubleshooting and research into Trimble’s Transportation Management System (TMS) to resolve high-impact hardware and software issues.
• Identify and report software bugs and usability trends, directly influencing the quality and capabilities of future product releases.
• Provide high-level technical support via phone, email, and chat, translating technical concepts into actionable solutions for a diverse global audience.
• Partner with cross-functional teams including developers, testers, and project managers to maintain visibility on critical ongoing issues.

Qualifications

• Bachelor’s degree in Computer Science, a technology-related field, or equivalent practical experience.
• Demonstrated success in root cause analysis and troubleshooting complex systems across multiple operating systems like Windows, Linux, and Android.
• Hands-on experience using and troubleshooting SQL, XML, HTML, and scripting languages.
• Exceptional ability to communicate technical concepts clearly to both technical and non-technical stakeholders.

Requirements

• Experience writing bug tickets in Jira and understanding of Web Services and APIs (REST & SOAP).
• Familiarity with modern programming frameworks like Android, Angular, or React.
• Prior operations experience within the transportation or logistics industry.

Benefits

• Comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Tax savings plans for health, dependent care and commuter expenses.
• Paid Parental Leave and Employee Stock Purchase Plan.