[Hiring] Technical Support Agent @DOOR

Role Description

We are reimagining what a supportive workplace looks like, from the inside out. To ensure every team member feels valued, we provide competitive compensation packages that reflect your skills and contributions.

Benefits

• Parental Leave: Company-supported parental leave for both primary and non-primary caregivers, along with tiered return-to-work options.
• Flexible Time Off: A flexible time off policy to ensure employees can rest, recharge, and maintain well-being.
• Flexible Working Days: Support for flexible work schedules to empower employees to structure their workday.
• Comprehensive Health Coverage: Medical, dental, and vision plans with multiple coverage tiers, including domestic partners.
• Life & AD&D Insurance: Employer-paid basic life and accidental death & dismemberment insurance, with options for additional coverage.
• Disability Benefits: Short-term and long-term disability coverage for financial protection in case of illness or injury.
• Retirement Planning: Eligibility to enroll in a 401(k) Retirement Plan through Vanguard, with flexible contribution options.
• DOOR Equipment Setup: Full setup of hardware from our home line of products and FREE monitoring.

Company Description

• Having teammates all over the world in the US, Argentina, Spain, and Romania.
• Collaborating in a fast-paced environment with opportunities for career growth.
• Encouragement to invent and innovate within your role, with a culture that supports calculated risk-taking.
• Commitment to embracing diversity and creating an inclusive environment for all.

Job Seekers Warning

Beware of job scams! Here are some guidelines to help you stay safe:

• Communications from Latch or DOOR will always come from @latch.com or @door.com.
• All interviews happen either by video or in person; we do not interview via Skype or in writing.
• Do not accept job offers based on a single conversation; you will always speak with the hiring manager.
• Do not share sensitive personal information unless you have verified the offer is legitimate.
• We will never ask you to purchase equipment with a promise of reimbursement.
• If you believe you were a victim of a job scam, report it to the FBI: https://www.ic3.gov/ .