[Hiring] Technical Success Manager @FastSpring

Role Description

We are seeking a Technical Success Manager to own long-term client relationships with FastSpring's most technically sophisticated, high potential clients. This role will serve as the primary owner of these accounts, with ownership over both the technical and business elements of the relationship.

• Act as a hands-on technical partner, fully understanding our customer's business and integration.
• Maintain highly engaged customer relationships.
• Work closely with FastSpring's Customer Success Engineering team.
• Represent customers in conversations with key internal departments such as Product, Engineering, Marketing, and Sales.
• Work closely with executive level leadership.
• Occasionally travel onsite to client locations or internal events internationally.

Responsibilities

• Serve as the primary relationship manager and contact for FastSpring's more technically sophisticated and engaged clients.
• Provide actionable guidance, solution recommendations, integration and domain expertise, and proactive technical leadership.
• Connect technical needs to business outcomes, ensuring that technical engagement and solutions support long-term customer revenue goals and growth.
• Translate client technical requirements or challenges into short-term Product & Engineering feature requests or bug fixes.
• Collaborate with the broader Customer Success Engineering and Customer Success teams, sharing best practices and technical insights.
• Proactively identify, forecast and progress commercial opportunities with FastSpring's managed clients.
• Lead executive business reviews on a regular cadence with clients.
• Operate cross-departmentally, working closely with FastSpring's Success, Support, Sales, Marketing, Finance, Product, and Engineering departments.

Qualifications

• 3–5 years in a customer-facing technical role (TAM, TSM, or Sales Engineering), ideally in a B2B SaaS environment.
• Proven ability to translate complex technical concepts to non-technical stakeholders and vice versa.
• Strong internal communication skills, especially using online collaboration tools such as Slack and email.
• Ability and mindset to creatively and quickly investigate issues, problems or to test out suggestions before presenting to a customer.
• Experience managing multiple projects or accounts simultaneously with a high degree of organization.
• Experience building and working with data queries, pulling and analyzing reports and data.

Requirements

• Front-end: HTML, CSS, JavaScript required; SPA experience (ReactJS, Vue, etc).
• Back-end / APIs: Comfortable with server-side development: webhook listeners, API calls, experience with at least one back-end framework such as Node.js, PHP, .NET, etc.
• Productivity & Collaboration: Slack, Google Workspace, Zoom (or equivalent tools).
• Analytics/Data: Looker, SQL or other equivalent business intelligence/data analysis tool or language.

Benefits

• Remote working is allowed with no obligation to work on location.
• Encouragement to spend time with the Sales department in Dublin.