[Hiring] Technical Specialist Admin @Cook Systems

Role Description

Seeking a dedicated Technical Specialist to support our Professional Services Division. This remote role focuses on managing invoicing processes, delivering exceptional customer service, and fostering strong relationships to maintain program stability.

• Provide exceptional customer service to both internal and external customers, exercising effective listening skills, providing prompt responses, maintaining complete and accurate documentation, and communicating effectively.
• Foster professional relationships with the Divisions and the Regions to promote accountability and consistency, further partnering relationships, and minimize impacts to program stability.
• Assist with coordinating consultant invoices with Contract Managers to ensure invoices are formatted consistently, reviewed within the timeframe allotted to meet the Section’s performance metrics, and coordinated for any concerns or questions.
• Create a transmittal document for finance division to indicate that an invoice has been reviewed and is approved for payment.
• Ensure all deliverables are accomplished in alignment with the Consultant and Contract Services Quality Management Program for the purpose of reducing errors, ensuring consistently high levels of quality and achievement, mitigating risk to the Department, and establishing a track record of success.

Qualifications

• Bachelor’s degree required.
• Minimum 1 year of experience processing/developing invoices.
• This position is remote/WFH - Monday - Friday, Normal Business Hours.

Benefits

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months.

Company Description

Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people since 1990. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last.