[Hiring] Technical Solutions Specialist @Neogen Corporation

Role Description

As a Technical Solutions Specialist (TSS) at Neogen, you'll bring science to life by helping customers successfully implement and use our solutions, strengthen their food safety programs, and get the most value from our technology. This role combines technical expertise, customer engagement, problem-solving, and education.

• Be a trusted technical partner to our customers.
• Build strong customer relationships and understand their unique applications, workflows, and technical needs.
• Provide technical guidance and troubleshoot product and application challenges, from routine questions to complex investigations.
• Help customers confidently implement and use Neogen solutions to achieve their food safety and quality objectives.
• Provide practical recommendations that help customers get the most value from our solutions.
• Deliver engaging, tailored technical training and educational sessions, both virtually and on-site.
• Support customers as they implement new solutions, develop their technical capabilities, and optimize their testing processes.
• Share technical knowledge with Sales and other internal teams to strengthen their understanding of our products and applications.
• Represent Neogen as a technical resource at customer meetings, industry events, workshops, and trade shows.
• Partner with Sales throughout the customer journey, providing technical expertise that supports customer needs and the successful adoption of Neogen solutions.
• Collaborate with Marketing, Research and Development, Regulatory, Quality, and other teams to address challenges and improve the customer experience.
• Bring the voice of the customer into the organization by sharing field observations, emerging needs, recurring challenges, and opportunities for improvement.
• Contribute technical insights that support product development, new solution launches, and continuous improvement.
• Stay current on food safety applications, industry developments, regulatory considerations, and Neogen's evolving portfolio.
• Share knowledge and best practices with colleagues to strengthen technical capabilities across the team.
• Identify opportunities to improve technical processes, customer education, and how we deliver support.

Qualifications

• A bachelor's degree in a scientific discipline.
• Five years of relevant experience in food safety, food microbiology, food quality assurance, laboratory applications, or a related field.
• A strong technical foundation and the ability to apply scientific knowledge to real-world customer challenges.
• Excellent communication skills and the ability to explain technical concepts clearly to different audiences, ideally in both English and Spanish.
• A customer-focused mindset, with the ability to build trust, ask thoughtful questions, and develop practical solutions.
• Strong problem-solving skills, sound judgment, and the ability to collaborate across teams.
• Curiosity and a willingness to learn across different products, technologies, and applications.
• The ability to work independently while contributing to a collaborative team environment.
• Must reside in California.

Requirements

• This is a fully remote position requiring candidates to reside in California.
• Travel of up to 50% within the assigned region is required, with occasional travel outside the region to support broader team and customer needs.

Benefits

• Benefits starting on Day One – Medical, dental, and vision coverage begin on your first day of employment.
• 401(k) with company match – Invest in your future with retirement savings and company contributions.
• Paid Time Off (PTO) – Enjoy generous paid time off so you can rest, recharge, and spend time with those who matter most.
• Career Growth Opportunities – We are committed to promoting from within and providing the tools, training, and support to help you grow your career.
• Meaningful Work – Be part of a team whose work has a real impact on our customers, communities, and the world around us.
• Collaborative Culture – Join a team that values innovation, respect, teamwork, and continuous improvement.