[Hiring] Technical Solutions Consultant @GoCanvas

Role Description

The Technical Solutions Consultant Architect is responsible for driving managed technical product rollout, adoption and growth, helping our Customers get the most value from our Technical Products.

• Deep technical expertise of the SiteDocs products.
• Understanding of ways to connect SiteDocs to 3rd Party software.
• Focus on delivering support and professional services to ensure continuous customer engagement with SiteDocs products, features, or add-ons (including Analytics, Workflow Studio, and API).
• Demonstrating proficiency with Technical Product offerings and troubleshooting integration challenges.
• Assisting in product selling or upselling when expertise is needed.
• Contributing to customer success defined by ongoing renewal of SiteDocs Products and greater usage.

Your Most Important Initiatives:

• Customer Support: Provide expert-level support and guidance to Analytics and Workflow Studio customers.
• Technical Troubleshooting: Diagnose, reproduce, and resolve complex technical issues.
• Project Management: Meet with customers and relay requirements for project delivery.
• Cross-functional Collaboration: Collaborate with Development, Sales, Implementation, and Support teams.
• Issue Resolution: Address escalated issues or customer concerns related to SiteDocs products.
• Customer Relationship Management: Build and maintain strong relationships with customers.

Development:

• Assist the Development Team on various projects related to Technical Products.
• Test the product or specific features when requested.
• Manage a prebuilt Workflow Studio template library.
• Work closely with Sales Engineers for seamless handoff and implementation.

Day-to-Day Duties:

• Be available as the main point of contact for professional services and integrations.
• Ensure successful implementation of Analytics and/or Workflow Studio projects.
• Respond to and manage customer communication and emails.
• Train customers and partners on advanced SiteDocs features.
• Collaborate with Manager and Lead on improved processes and documentation.
• Spearhead the creation and maintenance of assigned projects.
• Execute special projects given by the Manager of Technical Solutions.
• Track activities and conversations in Salesforce.
• Collect project feedback from customers and document revisions.
• Contribute to a culture of team building and continuous improvement.
• Attend regular meetings and other meetings as requested.

Qualifications

• 3+ years of experience in an Engineering/Architect Role, with a focus on web technologies (e.g., HTTP, APIs, authentication).
• Proven Customer success skills, with the ability to lead meetings and guide conversations.
• Experience with scripting or programming languages is a plus (e.g., Python, JavaScript, SQL).
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to customer success and satisfaction.
• Strong problem-solving skills.
• Ability to thrive in a collaborative, cross-functional environment.
• Technical expert on SiteDocs products, features, add-ons, and tools.
• Understanding of data analysis and information systems.
• Proficiency in using (or the ability to quickly learn) software programs.

Benefits

• Health insurance (medical, dental & vision).
• Life insurance.
• 401(k) & paid time off.
• Expected compensation range: $70k-80k CAD annually.

Company Description

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Authentic Relationships - People are never a means to an end.
• Continuous Learning - Test every assumption and never stay stagnant.
• Interdependence - We build systems that require everyone to perform with excellence.
• Data Driven Decisions - Disputes between competing perspectives are resolved with data.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.