[Hiring] Technical Service Specialist @SNA Displays

Role Description

The technical service specialist will work closely with the Director of Service to manage all aspects of service within the company during overnight hours.

Key Areas of Responsibility

• Manage accurate data entry for new projects, including inventory setup and tracking within the company’s software systems.
• Serve as a primary point of contact for clients, responding to emails and phone inquiries related to service requests, outages, and operational issues.
• Coordinate and dispatch subcontractors to customer sites requiring service, maintenance, or repair.
• Oversee the shipment and return of spare parts between field locations and the Knoxville repair facility.
• Respond to client inquiries regarding the status of active and completed projects, ensuring clear and timely communication.
• Manage service and warranty-related projects, including tracking, documentation, and follow-up.
• Participate in and support Sedna system training and ongoing platform usage.
• Support after-hours and nighttime operations as required to maintain service continuity.

Qualifications

• High School Diploma or equivalent
• At least two years relevant experience
• Sedna Presenter Experience

Requirements

• Organization
• Attention to Detail
• Communication Proficiency
• Problem Solving
• Reliability
• Documentation Skills

Benefits

• Full-Time position
• Compensation: $26/hour - $36/hour
• Remote work option available in Dallas, Texas

Company Description

SNA Displays is a leading LED video display manufacturer across several market sectors including sports and live-event venues, out-of-home (OOH), commercial real estate, retail environments, museums and commissioned digital art, workplaces, new construction, and many others.

With a focus on quality, technological and construction expertise, and dependable service, we have worked alongside technology partners to design and build some of the largest and most recognizable LED video installations in the world.

The concept of “people first” is one of SNA Displays’ most important core values.