[Hiring] Technical Product Support Specialist @Grainger Businesses

Role Description

We are hiring a Technical Product Support (TPS) Specialist for our Material Handling Cleaning and Security product support team. In this specialized role, you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products. The shift will be 10:30am-7pm CST; Monday-Friday.

• Communicate with external customers such as end-users, maintenance technicians, and contractors, and internal customers including parts and sourcing specialists, sales, and branch team members.
• Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and document the conversation, including navigating websites, conducting web searches, or conducting product searches using Grainger online catalog.
• Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations.
• Use industry-related experience, formal vendor training, and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
• Capture and forward feedback to product teams about products based on interaction with customers and field team members.

Qualifications

• 7+ years of relevant job experience or hands-on field experience in the application, installation, maintenance, troubleshooting, and repair of material handling, cleaning, and security products, systems, and equipment.
• Experience with Industrial Controls and Automation.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/dual monitors.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.