[Hiring] Technical Product Support Engineer @Zimperium

Role Description

Zimperium® is currently looking for a Customer Support Engineer to become the technical expert responsible for supporting the Customers using our solution. This resource should be a self-driven individual who assumes accountability in ensuring a high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research, diagnose, and resolve the issues raised by the customers.

What You’ll Do:

• Product & Domain Expertise:
  • Provide technical support for Android applications, identifying and resolving issues in a timely manner.
  • Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.
  • Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
  • Understanding of mobile application security is an added advantage.
  • Stay updated with the latest advancements in Android/iOS/Hybrid Platform application development and support.
  • Integrate innovative approaches for sustained competitive advantage.
• Customer Satisfaction & Risk Management:
  • Maintain a high level of customer satisfaction through timely 2-way updates between Zimperium and customer.
  • Take ownership of reported customer issues and ensure problems are resolved within Zimperium defined SLAs.

Qualifications

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or an equivalent engineering degree.
• 5+ years of experience in customer support & service roles, preferably with software security technologies and solutions.
• Self-motivated with extensive troubleshooting skills and knowledge of debugging.
• Customer-oriented with post-sales application support experience.
• Excellent spoken and written communication skills.

Requirements

• Strong understanding of mobile application development and support.
• Good understanding of Android/iOS application development, usages of development and instrumentation tools (Android Studio and Xcode) for troubleshooting/debugging of application crashes, perform crash analysis.
• Experience in Java/related programming languages, scripting languages, and understanding of database querying using SQL.
• Excellent communication and collaboration skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Basic understanding of SaaS-based delivery models and troubleshoot/debug issues reported by customers.

Company Description

Zimperium® is the world leader in mobile security, purpose-built to protect the modern mobile enterprise. Trusted by leading organizations and governments, our AI-driven platform delivers real-time, on-device protection for mobile applications and devices. We help organizations stay ahead with proactive defense against evolving threats—including mobile-targeted phishing (mishing), malware, app vulnerabilities, and zero-day exploits. Our mission is to empower organizations to operate securely and confidently in today’s dynamic digital environment.