[Hiring] Technical Printer Support Representative I @Canon Info Technology Services

Role Description

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.

This position offers:

• Remote work style
• Various scheduling options
• Paid orientation and training
• Benefits (medical, vision, dental, life insurance, and disability)
• Company-paid holidays
• Paid time off: personal, vacation, and sick time
• 401(k) with company match
• Employee assistance program
• Tuition reimbursement
• Employee discounts
• Pay differentials

Available Schedules:

• Mon - Fri | 9:00 am - 5:30 pm EST
• Mon - Fri | 9:15 am - 5:45 pm EST
• Mon - Fri | 9:30 am - 6:00 pm EST
• Mon - Fri | 9:45 am - 6:15 pm EST

Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour, plus a shift differential.

Qualifications

• High school diploma or equivalent
• Previous customer service or call center experience
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
• Keyboarding and MS Office proficiency
• Ability to work independently and manage time effectively
• Strong communicator with active listening skills and proficiency in English
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
• Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
• Dependable, punctual, and consistent attendance is a must for this position
• A reliable high-speed internet connection and a workspace free from noise and distractions

Company Description

Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.