[Hiring] Technical Implementation Specialist @MCCi

Role Description

We are seeking a Technical Implementation Specialist to guide government organizations through the implementation and ongoing use of JustMeetings. In this customer-facing role, you will:

• Lead implementations from discovery through go-live.
• Configure solutions around each customer's legislative and meeting processes.
• Train users and provide responsive technical support.
• Serve as a trusted partner throughout the customer lifecycle.
• Help clerks, administrators, IT teams, council members, and other stakeholders manage agendas, meetings, voting, minutes, livestreaming, public transparency, and records access.

Success in this role requires:

• Strong technical aptitude.
• Communication, project management, and problem-solving skills.
• The ability to collaborate across Support, Product, Development, QA, and Customer Success.

Occasional after-hours support may be required for live meetings, publishing deadlines, voting sessions, or other critical governance events. Travel is estimated at less than 30% and may include onsite training, implementation support, team meetings, client engagements, conferences, or training events.

Qualifications

• Associate degree in Information Technology, Business Administration, Public Administration, Communications, or a related field, or equivalent work experience.
• At least two years of software support, technical support, implementation, or customer-facing technology experience.
• Experience supporting and configuring SaaS applications and assisting end users.
• Experience conducting customer training and software onboarding.
• Strong customer service, written and verbal communication, documentation, and organizational skills.
• Excellent analytical, troubleshooting, and problem-solving abilities.
• Ability to manage multiple implementations and support priorities simultaneously.
• Ability to explain technical concepts clearly to technical and non-technical audiences.
• Working knowledge of Microsoft Windows, Microsoft 365, modern web technologies, browser troubleshooting, authentication, SSO, and identity management concepts.
• Ability to configure user roles, permissions, templates, workflows, and application settings.

Requirements

• Lead new-customer implementations from discovery through go-live, defining scope, milestones, responsibilities, dependencies, risks, and success criteria.
• Conduct discovery sessions with clerks, administrators, IT staff, and other stakeholders to understand legislative processes, approval paths, publishing requirements, security needs, and desired outcomes.
• Translate customer requirements into practical system designs and configure meeting types, agenda workflows, item routing, voting processes, templates, user roles, permissions, notifications, public portals, and related settings.
• Advise customers on best practices for agenda preparation, meeting administration, voting, minutes, records access, and public transparency.
• Coordinate data migration, configuration reviews, system validation, user acceptance testing, issue remediation, launch readiness, and go-live support.
• Deliver role-based onboarding and training through demonstrations, guided practice, and customer-specific scenarios; conduct post-implementation reviews to reinforce adoption.
• Create and maintain implementation records, configuration documentation, training materials, process guides, and knowledge base content.
• Diagnose and resolve issues involving agenda creation, packet publishing, meeting preparation, voting, minutes, public portals, accounts, permissions, authentication, browser compatibility, and application configuration.
• Support livestreaming and video workflows, including recording, publishing, indexing, archiving, and playback.
• Document troubleshooting steps, customer communications, decisions, and resolutions; escalate software defects, integration failures, and infrastructure concerns with clear reproduction details and business impact.
• Partner with Product, Development, QA, Customer Success, and Support to resolve complex issues, share customer feedback, and improve implementation and support standards.

Benefits

• We really ARE more than a company! We have a passion for growth and hitting goals, but we want to do it together as a team and enjoy the ride as we go.
• WE ARE APPROACHABLE. Want to talk to a member of management or leadership? Walk up and say hi.
• WE TRUST YOU. We don't have a million rules because we believe you will embrace our Culture Code and make good decisions.
• WE EMBRACE TECHNOLOGY. We love it, sell it, support it, use it, and need it.
• WE DRESS COMFORTABLY. We need you to work hard, not wear a tie.
• WE ARE KIND. Being kind, forgiving, empathetic, and respectful can change your life and everyone around you.
• WE ENJOY OUR TEAM. Use your webcam, collaborate, build relationships, and recognize others for doing a great job. You work a lot; make the most of your time here.
• WE VIRTUALIZE EVERYTHING. We strive for 100% inclusion of our remote teammates.