[Hiring] Technical Implementation Specialist @Brisk Teaching

Role Description

We are seeking a detail-oriented and proactive Technical Implementation Specialist to join our Customer Success team. In this role, you will be the engine behind successful implementations for our district partners. You will manage concurrent implementation timelines, work directly with district curriculum and IT stakeholders, and execute the end-to-end intake and delivery process that turns a signed deal into a live Brisk environment.

This is a high-impact, cross-functional role for someone who thrives at the intersection of project management, data quality, and customer collaboration — and who is energized by solving problems and shipping on tight timelines.

We are looking for someone who can work at least 20 hours per week during Back-To-School season (May 15 - October 31, 2026) and who is located in the PST time zone.

Responsibilities

• End-to-End Implementation: Own the technical setup process for district partners — from initial rostering configuration through data validation and successful launch — ensuring teachers and school leaders can seamlessly access Brisk.
• Data Integration & Rostering: Work with district IT teams to configure and troubleshoot SIS integrations via third-party rostering providers, ensuring student and staff data flows accurately into the platform.
• Data Quality: Review, clean, and validate rostering data from districts to ensure it matches the formatting and structural requirements needed for a smooth end-user experience.
• District IT Collaboration: Serve as the primary technical point of contact for district IT stakeholders during implementation — investigating and resolving data issues, answering questions, and guiding them through each step of the process.
• Project Management: Independently manage a high volume of concurrent implementations on tight timelines, with particular intensity during the spring and summer months as districts prepare for the new school year.
• Documentation & Reporting: Maintain excellent documentation and proactively update project status for internal team members across multiple implementation projects, elevating risks and proposing solutions.
• Quality Assurance: Execute strong QA processes to verify that rostering data and platform configurations are correct before teacher-facing rollout begins.
• Cross-Functional Collaboration: Work closely with Account Executives, Customer Success Managers, and the customer support team — sharing progress, coordinating handoffs, and ensuring a seamless customer experience from sale through launch.

Qualifications

• At least 1 year of experience working with K-12 SIS integrations (API, SFTP, plug-ins, or similar).
• Proven experience in data cleaning, validation, and quality checking.
• Demonstrated ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy.
• Strong written and verbal communication skills, with the ability to guide district IT teams through technical processes clearly and patiently.
• High empathy and emotional intelligence when working with busy district IT administrators and school leaders.
• Experience in edtech or working on products for educators and students.
• Ability to learn new technology and products quickly.
• A self-starter mindset — you see gaps and fill them without waiting to be asked.
• A passion for improving education and making a positive impact in the lives of teachers and students.

Bonus Qualifications

• Experience working with Ednition, Clever, ClassLink.
• Familiarity with tools such as Asana, Salesforce, Google Sheets/Excel, Notion, or Zendesk.
• Background working in or alongside K-12 district IT departments.
• Experience supporting back-to-school or seasonal implementation surges.

Additional Details

• This role will be especially high-volume during the spring and summer months as districts prepare for back-to-school launches.
• Some flexibility in scheduling may be required during peak implementation windows.

Equal Employment Opportunity & Diversity

At Brisk, we believe that diverse perspectives make better teams and stronger products. We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, disability, or any other legally protected status.