[Hiring] Technical Helpdesk Engineer @MSX International

Role Description

In this role, you’ll be at the center of complex diagnostic repair cases, tackling issues that demand deep technical insight, structured thinking, and creativity. You won’t just fix what’s broken; you’ll analyze root causes, connect signals others might miss, and design solutions that actually last. Every case is a puzzle. Some are highly technical, others ambiguous, and many unlike anything you’ve seen before. That’s what makes the work exciting. You’ll collaborate with skilled colleagues, leverage cutting‑edge tools, and apply your expertise to situations where your judgement truly matters.

• Contributing to customer satisfaction within the regional area of responsibility by answering support requests and delivering high-quality diagnostic and repair service;
• Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them;
• Reviewing existing processes to increase quality and reporting performance of dealers on escalated cases, adopting ways of working to customer needs;
• Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support, and documenting complex technical issues for the central organization;
• Building relationships with retailers and customers, continually improving the effectiveness of the function.

Qualifications

• Trained and certified to ‘Master Technician’ status or equivalent;
• (Electrical) diagnosis skills and experience;
• High voltage/EV experience (desirable);
• Ability to investigate, report on, and diagnose complex vehicle systems, either “hands on” or remotely;
• Thrive in a fast-paced environment and can focus on multiple tasks and deadlines at the same time;
• Possess a ‘can do attitude’.

Requirements

• Full time (Monday – Friday);
• 100% work from home option possible within the UK.

Benefits

• Competitive Salary up to £34,000;
• Company Laptop;
• 25 days annual leave;
• Company contributory pension plan;
• Cash back health care scheme;
• Life assurance;
• Car salary exchange scheme;
• Potential to progress within the company, with global opportunities updated regularly.