[Hiring] Technical Customer Support T15 @Fortive

Role Description

Join a growing, collaborative team that’s passionate about delivering exceptional customer experiences. As a Customer Support Specialist, you’ll become an expert in the eMaint software products and play a key role in helping customers succeed. This is a great opportunity to launch your career in tech support—with clear pathways to grow into roles in Account Management, Professional Services, Sales, or Technical Support.

As a Customer Support Specialist, you’ll provide responsive, knowledgeable support to customers, partners, and internal teams. You’ll troubleshoot issues, share solutions, and contribute to continuous improvement of our support resources.

• Deliver technical support for the eMaint software via phone, email, chat, and web meetings.
• Troubleshoot and resolve customer issues in a Microsoft and web-based environment.
• Clearly document customer interactions and technical issues in real time.
• Collaborate with team members to ensure a seamless and high-quality support experience.
• Contribute to product documentation and knowledge base articles.
• Participate in software testing to help ensure quality releases.
• Approach each interaction with empathy, patience, and a customer-first mindset.

Qualifications

• Strong problem-solving skills and mechanical aptitude.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• A collaborative mindset and a desire to help others.

Requirements

• Bachelor’s degree (B.A. or B.S.) preferred.
• Experience in customer service or technical support.
• Familiarity with databases or software troubleshooting.

Company Description

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.