[Hiring] Technical Customer Support Engineer @ClickHouse

Role Description

We are currently growing our support team at ClickHouse, which provides excellent service to our customers around the world. We are seeking a Technical Customer Support Engineer to join our global Support Engineering team. This is a customer-facing role that will include interactions via chat, calls, Slack messages, and video meetings. You will be owning a wide variety of tasks:

• Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
• Developing solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
• Working closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
• Assisting with mentoring, training, and sharing your knowledge with colleagues, users, and customers
• Delivering excellent customer service as a first-line technical engineer and representative of ClickHouse
• Building strong, trusted relationships with colleagues, customers, and partners

Qualifications

• Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as SQL databases, OLAP, cloud-native SaaS, distributed systems
• Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
• Strong communication skills and the ability to work fully remote with reliable connectivity
• A mindset of teamwork, global engagement, empathy, and solving challenging problems
• A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
• The ability to build trusted relationships with colleagues, customers, and partners
• You are self-driven, curious, and eager to continuously learn and grow

Requirements

• Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment

Benefits

• Bonus points for experience with ClickHouse
• Experience with OSS and open-source technologies, as a user, community member, or contributor
• Experience with Azure, GCP, or AWS
• Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others