[Hiring] Technical Customer Support Associate @Jamf

Role Description

The Technical Customer Support Associate works within the Technical Support department to provide support for customers related to the installation, troubleshooting, and integration of Jamf products and supporting technologies.

• Provide timely and accurate responses to customer inquiries via chat, email, and phone.
• Deliver outcomes to customers through the diagnosis and resolution of technical and account issues and guiding customers through workflow steps.
• Ensure that customer requests are handled effectively and escalated when necessary.
• Develop an understanding of Jamf products, including features, functionality, and best practices.
• Ensure a positive customer experience by handling interactions with professionalism and empathy.
• Stay current on new product features, technologies, and industry trends to provide the best possible support.
• Participate in ongoing training sessions to improve service quality and technical knowledge.
• Other duties as assigned.

Qualifications

• 4 Year / Bachelor's Degree (Preferred), a combination of relevant experience and education may be considered.
• Strong problem-solving abilities with a customer-first mentality.
• Basic technical knowledge and an aptitude for learning new software systems.
• Excellent communication skills, with proven ability to engage effectively in both written and verbal contexts.
• Fluency in Japanese (required), including professional corporate customer communication (verbal/written, documentation, presentations).
• Business-level English proficiency (required), including participation in meetings, preparation of materials, and collaboration with global teams.
• Experience with CRM and support tools (e.g., ServiceNow, Intercom, or similar).
• Familiarity with basic troubleshooting methods and diagnostic tools.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Empathetic and patient in dealing with customer issues.
• Highly organized, with attention to detail and accuracy.
• Self-motivated with a proactive approach to resolving customer issues.
• Passion for learning and staying up to date with the latest technologies and trends.
• A team player who can collaborate effectively across departments.

Benefits

• Named a 2025 Best Companies to Work For by U.S. News.
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z.
• Named a 2024 Best Technology Company to Work For by U.S. News.
• Named one of Forbes Most Trusted Companies in 2024.
• Named a 2024 Best Companies to Work For by U.S. News.
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families.
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®.
• Clear and defined customer support career path with opportunities for horizontal career growth.
• Support teams are the technical experts solving problems for a loyal customer base.
• Commitment to putting people over profits, leading to high customer loyalty.