[Hiring] Technical Customer Support @ModSquad

Role Description

ModSquad is looking for tech support agents to provide top notch service to our customers! We are looking for a top notch T1 and Advanced Technical Support agent with a lot of tech savvy to provide assistance on a developer's platform.

Project Hours:

• Monday - Sunday, 9am-5pm PST

Ideal Candidate:

• Very strong attention to detail
• Robust knowledge of game engines; game development is a strong bonus
• Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus
• Technical Customer Support experience
• Knowledge of digital marketplace platforms
• Salesforce experience (or other CRMs)
• Ability to gather and analyze technical data
• Foundational understanding of scripting or programming concepts
• Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role
• Professional English fluency

Requirements

System Specs Required:

• i7 Quad Core 3.0 GHz or higher
• 32 GB RAM
• Nvidia 3080 or higher (or equivalent)
• 500 GB+ Hard Drive Space (Recommended 1TB)
• Dual Monitors – Highly Recommended
• Internet speed of at least 100 down and upload 20 minimum
• Stable power connection
• Your computer must support drive encryption:
• Windows: BitLocker Drive Encryption or Device Encryption
• Mac: FileVault
• Applicants must be able to locate their device's encryption settings and provide a screenshot showing the current encryption status during the application process

Company Description

ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between.

• Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and many others.
• We support over 50 languages in more than 90 countries.
• We’re primarily a remote company.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.