[Hiring] Technical Customer Support @ModSquad

Role Description

ModSquad is looking for tech support agents to provide top notch service to our customers! We are looking for a top notch T1 and Advanced Technical Support agent with a lot of tech savvy to provide assistance on a developer's platform.

This is a 24/7 project seeking at least 20 hours of availability weekly.

System Specs Required (Very important - we'll only consider candidates who meet these minimum specs):

• i7 Quad Core 3.0 GHz or higher
• 32 GB RAM
• Nvidia 3080 or higher (or equivalent)
• 500 GB+ Hard Drive Space (Recommended 1TB)
• Dual Monitors – Highly Recommended
• Internet speed of at least 100 down and upload 20 minimum
• Stable power connection

Qualifications

• Very strong attention to detail
• Robust knowledge of game engines; game development is a strong bonus
• Familiarity with quality assurance processes and testing methodologies relevant to game development and digital content; 3D digital asset moderation a very strong bonus
• Technical Customer Support experience
• Knowledge of digital marketplace platforms
• Salesforce experience (or other CRMs)
• Ability to gather and analyze technical data
• Foundational understanding of scripting or programming concepts
• Being a gamer or possessing a deep understanding of the gaming industry is a significant advantage for this role.
• Professional English fluency